In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:
Unopened Merchandise
You (the customer) may return any "unopened" products and accessories within 30 days of delivery for a full refund. You will be responsible for both the original outbound shipping charges as well as return shipping charges.
Special Order Items
There are no returns allowed for products which have been specially ordered for you. These items are not routinely stocked at our warehouse and therefore cannot be returned.
Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives DOA (Dead on Arrival), please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
In most cases, it’s a simple issue that can be resolved over the phone or email. |
